Returns are accepted only according to our Return & Refund Policy. For hygiene and safety reasons, opened or used health, beauty, and personal-care products may not be eligible for return.

If your order arrives damaged, defective, or incorrect, contact our customer-support team as soon as possible with your order details and clear photographs/videos of the package and product.

If your order qualifies for a refund, submit a return/refund request through our customer-support process. Once the request is approved and the applicable verification is completed, the refund will be processed according to our refund policy.

After a refund is approved, the amount is generally credited back through the original payment method. The time taken to reflect the refund may vary depending on the payment provider or bank.