Privacy Policy
At Janjiva Ayurveda Private Limited, we respect your privacy and are committed to protecting the personal information you provide while using our website.
This Privacy Policy explains how we collect, use and protect information when you visit our website or place an order.
1. Information We Collect
When you use our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order details
- Payment-related transaction information
- Information you voluntarily provide through contact forms or customer support
We do not intend to collect unnecessary personal information.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Confirm and communicate order details
- Provide customer support
- Process refunds and returns
- Respond to enquiries
- Improve our website and services
- Send service-related notifications
- Send promotional communications where permitted and applicable
3. Payment Information
Online payments may be processed through third-party payment gateways.
Janjiva Ayurveda does not intentionally store complete debit/credit card numbers, CVV numbers or other sensitive payment credentials on its website unless specifically required and lawfully permitted.
Payment information is generally handled by the respective payment service provider according to its privacy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better browsing experience.
You may be able to control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Sharing of Information
We may share necessary information with trusted service providers such as:
- Payment gateway providers
- Courier and logistics partners
- Website and hosting service providers
- Customer-support service providers
- Technology and analytics providers
Information will be shared only to the extent reasonably necessary to provide our services, process orders, comply with legal obligations or protect our business and customers.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Marketing Communications
If you have opted to receive promotional communications, we may contact you through email, SMS, WhatsApp or other permitted communication channels.
You may request to stop receiving promotional communications at any time, subject to applicable legal and transactional requirements.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.
We recommend reviewing their respective privacy policies before providing personal information.
9. Children’s Privacy
Our website and products are not intended to knowingly collect personal information from children without appropriate parental or legal consent.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal information, please contact Janjiva Ayurveda Private Limited through our website’s Contact Us section.